Incident with Support Messenger and messages not being sent

Resolved
Resolved

This incident has now been resolved and the support messenger should be working as intended once again. Thanks for your patience and any further issues please do not hesitate to get in touch with the team.

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Gareth Way
Investigating

Currently, some of our sellers may experience issues with the support messenger not working and messages not being sent to our team.

The issue has been reported to our platform provider, who are currently investigating.

Please check below for updates. Thank you for your patience.

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Gareth Way
Began at:

Affected components
  • UK
    • Platforms
      • Support Messenger
  • US
    • Platforms
      • Support Messenger