Incident with connecting new TikTok channels

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

The issue preventing users from connecting new TikTok channels is currently recovering. We've received reports that connections are now working, and we're actively monitoring to ensure stability as the service fully restores. Thank you for your patience while we continue working through this.

Our team is still investigating the root cause of this issue. We know how frustrating this is and we're working as quickly as we can.

Currently, some of our sellers may experience issues with connecting new TikTok channels.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.