Incident with UPS Own-Account Shipping Rates

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

We've identified the root cause, we're working to resolve it.

We're still working on the issue affecting UPS own-account shipping rates. Some sellers may continue to see discrepancies when accessing negotiated rates from UPS.

We don't have a firm resolution time yet, but this remains a priority and we'll post the next update as soon as we have one. Thanks for your patience.

We've identified the issue and the team is working on a fix. We'll keep you posted.

Our team is still investigating the root cause of this issue. We know how frustrating this is and we're working as quickly as we can. We'll share another update within 60 minutes, or sooner if there's significant progress.

Currently, some of our sellers may experience issues with UPS own-account shipping rates due to the following error: "All UPS accounts are returning identical rates instead of account-specific negotiated pricing".

This issue has been reported to our development team, who are currently investigating.

Please check below for updates. Thank you for your patience.