Incident with USPS and UPS shipping rates.

Good news, this issue has now been resolved and everything should be working normally again. We're continuing to monitor things closely to make sure it stays stable.

If you have any orders that aren't showing, a small update to the order dimensions will refresh the rate request, that's usually all it takes.

Thank you so much for your patience while we worked through this. If you have an order that's still affected, please reach out to Support and we'll be happy to help.

We've confirmed there is a problem, we're working to resolve it.

Currently, some of our sellers may experience issues with getting rates for their USPS and UPS services.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.