Incident with seller unable to ship orders with UPS services or not seeing UPS services at all

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Sebastian Vargas
Recovering

The core issue has been fixed, and are waiting for things to recover.

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Sebastian Vargas
Identified

We've confirmed there is an Outage on UPS site which is not only impacting veeqo but also other platforms like Seller Central

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Sebastian Vargas
Investigating

Currently, some of our sellers may experience issues with UPS services either not showing up on veeqo or getting the error message below when trying to ship an order with a UPS service

InvalidRequestException, errorCode: INVALID_REQUEST, errorMessage: LXS InvalidRequest with error code LINKED_ACCOUNT_CREDENTIALS_IS_INVALID

This issue has been reported to our development team, who are currently investigating.

Please check below for updates. Thank you for your patience.

Avatar for Sebastian Vargas
Sebastian Vargas
Began at:

Affected components
  • US
    • Carriers
      • UPS