Incident with new order visibility and product visibility

This incident has now been marked as resolved. This issue was caused by an outage in Amazon Web Services which had knock-on impact to Veeqo. We apologise for any inconvenience or disruption this may have caused.

If you are still experiencing any issues related to this outage please just let us know via the support messenger and we'll be happy to provide further assistance.

The issue has been mitigated so Veeqo should be behaving as expected - please let us know if you are not seeing this behaviour by getting in contact with support. The team are continuing to work on the issue as needed.

We are continuing to see gradual recovery of this issue so you should be seeing orders and products appearing in Veeqo, and order status reflecting as expected. This issue will remain as 'Identified' until the backlog of requests has been processed. We'll provide a further update at 13:00 UK time.

We've had confirmation from some customers that they are starting to see orders and updates reflecting in Veeqo but there is a queue of requests to process - we expect this to be cleared in the next 1-2 hours. We'll continue to keep this page updated and will provide a next update in 45 minutes at 11:30 UK time.

The team have applied an initial mitigation to the issue and we are starting to see signs of recovery. Please continue to monitor the status page however as the issue is still ongoing. We'll provide the next update in 30 minutes at 10:45 UK time.

The team are working on a mitigation at the moment meaning the issue should be recovering in the next 1 hour. We'll provide a further update in 30 minutes at 10:15 UK time.

The team are aware of the cause of the problem and are working towards recovery. We'll provide a further update in 30 minutes. (09:45 UK time).

This issue is still ongoing. Please note this issue may also affect your visibility of products in the Inventory screen.

Currently there is an issue ongoing meaning some new orders are unable to be seen in Veeqo.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.