Incident with sellers being unable to ship channel orders (except Amazon)

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Sindiso Sibanda
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Sindiso Sibanda
Investigating

Currently, some of our sellers may experience issues with purchasing shipping labels for channel orders (except Amazon), due to the following error: "We encountered an internal error. Please try again"

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.

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Sindiso Sibanda
Began at:

Affected components
  • US
    • Carriers
      • Amazon Shipping
      • DHL
      • DPD
      • Evri
      • FedEx
      • UPS
      • USPS