WooCommerce Stores hosted on SiteGround not syncing orders and products

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for Gareth Way
Gareth Way
Recovering

Sellers affected by this issue should now be seeing orders and products syncing from their store now.

Avatar for Samuel Fuller
Samuel Fuller
Identified

Our investigation shows that this issue is due to a configuration issue with SiteGround's firewall rules.

We advise sellers affected by this issue to reach out to SiteGround to get these rules removed. Sellers who are still affected should also reach out to API2Cart, our third-party provider for Veeqo's WooCommerce integration, as they will be able to provide more in-depth support.

Avatar for Samuel Fuller
Samuel Fuller
Investigating

We have identified an issue with our WooCommerce integration and the hosting provider SiteGround preventing orders and products from syncing.

We are working with all parties involved to ensure that this issue is resolved as quickly as possible.

Thank you for your patience.

Avatar for Samuel Fuller
Samuel Fuller
Began at:

Affected components
  • UK
    • Channels
      • WooCommerce
  • US
    • Channels
      • WooCommerce