Mobile App Shows Upgrade Screen During Picking

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

This issue has been resolved in the latest version of the Android app. Please update your app to restore normal functionality.

If you continue to experience this issue after updating, please contact support.

We've confirmed there is a problem related to the app version on Android devices, we're working to resolve it.

Currently, some of our sellers on the Mobile scanner app may experience an issue where a "purchase a plan" upgrade screen is incorrectly displayed when attempting to pick orders, despite having a valid paid plan subscription.

The issue has been reported to our development team, who are currently investigating.

We're sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.