Incident with Printing jobs, seller's are unable to retrieve the document when printing labels

Recovering
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Investigating

Currently, some of our sellers may experience issues while printing labels for their orders, receiving the following error: “There was an error in generating the file. Please try printing these documents again"

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.

Avatar for Sebastian Vargas
Sebastian Vargas
Began at:

Affected components
  • US
    • Platforms
      • Veeqo App