Incident with retrieving labels for Amazon orders.

Recovering
Recovering

Our engineering team has deployed further fixes that have mitigated this issue, and we are monitoring closely as things recover.

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Alex Morris
Updated

Our engineering team has deployed a change that helps mitigate this problem. We are continuing to work to resolve this issue completely and will provide further updates as the incident progresses.

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Alex Morris
Updated

Our engineering teams have identified the cause of the issue and are actively working on a resolution for the problem.

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Alex Morris
Identified

We've confirmed there is a problem, we're working to resolve it.

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Alex Morris
Investigating

Currently, some of our sellers may experience issues with retrieving labels for on-Amazon orders, orders may remain unshipped on Veeqo but show as shipped on Amazon.

The issue has been reported to our development team, who are currently investigating.

We're sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.

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Began at:

Affected components
  • US
    • Channels
      • Amazon
        • FBA
        • FBM
      • BigCommerce
      • eBay
      • Etsy
      • Magento
      • Vend
      • Shopify
      • TikTok
      • Walmart
      • WooCommerce
    • Carriers
      • Amazon Shipping
      • DHL
      • DPD
      • Evri
      • FedEx
      • UPS
      • USPS
    • Platforms
      • Veeqo App
      • Reporting
      • Support Messenger