Further issues with Veeqo as part of the AWS outage

The issues that Veeqo experienced caused by the AWS outage have now been resolved so Veeqo should be behaving as expected. Thank you for your patience with us as this issue was resolved and if you have any further problems please get in touch with our support team.

We continue to observe Veeqo recovering from the AWS outage. We expect all system functionality to now be working as expected so if you observe any problems please raise these with our support team.

We'll provide a further update at 13:00 BST.

AWS partners are working to recover their services from the outage. While improvements are being made, our system is still experiencing delays.

You may experience issues within various areas of Veeqo including: slow load times, label printing failures, shipping rate retrieval delays, CSV export interruptions, VPA sync delays, and slow bulk operations.

Thank you for your patience. As the system recovers, and performance improves, the next update will be at 08:30 BST

Partners at Amazon Web Services have provided confirmation that the core issue is recovering, however there will be a delay on when expected application performance will resume while the system recovers.

This means that you may still experience issues within various areas of Veeqo. These issues include: slow load times, label printing failing, rates not being retrieved, CSV exports not completing. VPA not updating, and bulk operations.

Thank you for your patience. As the system recovers, and performance improves, we will provide further updates.

The next update will be on 2 hours.

This issue is still impacting multiple areas of Veeqo including printing labels, retrieving rates, VPA updates, and general application slowness.

This incident is still being investigated by partner teams in Amazon Web Services. Please check below for updates. Thank you for your patience. We'll provide a further update in 45 minutes.

While we still experience some issues around our main core workflows of the application, such as buying labels, printing jobs, bulk operations, and VPA updates, we have received news from our partner teams from Amazon Web Services where some of their services are improving, which helps on our application response times.

Please check below for updates. Thank you for your patience. We'll provide a further update in 45 minutes.

We are still experiencing some issues in our application, some functionalities are being affected by timeout or slowness, but in reduced way, partner teams in Amazon Web Services are working on solving the main core of this issues.

We'll provide a further update in 45 minutes. Thank you for your patience.

We are keep receiving alerts that our systems are failing, the alerts are related to bulk operation failing, timeout error in general action within the application, as well as VPA updates, printing labels and shipping purchase.

This incident is still being investigated by partner teams in Amazon Web Services. Please check below for updates. Thank you for your patience. We'll provide a further update in 45 minutes.

We are still experiencing issues in our application, some of the areas affected are VPA updates, printing labels, shipping, retrieving rates, general slowness and timeout errors on bulk operations.

This incident is still being investigated by partner teams in Amazon Web Services. Please check below for updates. Thank you for your patience. We'll provide a further update in 45 minutes.

This issue is still impacting multiple areas of Veeqo including printing labels, retrieving rates, VPA updates, and general application slowness.

This incident is still being investigated by partner teams in Amazon Web Services. Please check below for updates. Thank you for your patience. We'll provide a further update in 45 minutes.

We are confirming that this issue is affecting more areas of Veeqo other than printing labels & retrieving rates.

This incident is being investigated by partner teams in Amazon Web Services.

Please check below for updates. Thank you for your patience. We'll provide a further update in 30 minutes.

The team are continuing to work to try and resolve the issue with sellers not being able to retrieve rates or produce labels in Veeqo. This is a continuation on from the issues caused by the Amazon Web Services outage that happened.

We'll provide a further update in 45 minutes or earlier if there is any news.

Currently, some of our sellers may experience issues with retrieving rates and printing labels in Veeqo.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.