Incident with US sellers receiving an error when shipping with UPS

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Gareth Way
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Sindiso Sibanda
Investigating

Currently, some of our sellers may experience issues with receiving an error ('INVALID_SHIPPER_ACCOUNT') when trying to ship using UPS.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.

Avatar for Gareth Way
Gareth Way
Began at:

Affected components
  • US
    • Carriers
      • UPS