Investigating an issue with Support messenger

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Gareth Way
Recovering

The messenger is in the process of being restored. Apologies for any inconvenience this has caused. We'll provide a further update once this incident is resolved.

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Gareth Way
Investigating

We are aware of an incident where sellers are facing an issue with being unable to contact the support team. We're investigating this and will provide an update as soon as we can.

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Gareth Way
Began at:

Affected components
  • UK
    • Channels
      • Amazon
        • FBA
        • FBM
      • BigCommerce
      • eBay
      • Etsy
      • Magento
      • Vend
      • Shopify
      • Walmart
      • WooCommerce
    • Carriers
      • Amazon Shipping
      • DHL
      • DPD
      • Evri
      • FedEx
      • Royal Mail
      • UPS
      • USPS
    • Platforms
      • Veeqo App
      • Reporting
      • Support Messenger