Incident where some label purchases attempts may fail temporarily. This may also cause missing rates for several orders.

We've fixed the core issue, and are waiting for things to recover.

We've confirmed there is a problem, we're working to resolve it.

We've fixed the core issue, and are waiting for things to recover.

Currently, some of our sellers may experience issues while buying labels specially for UPS and FedEx but other services are affected as well. The purchase attempt may fail on the first try but if attempted again later it can succeed. Missing rates for orders is also part of this issue.

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.