Resolved

We've now resolved the incident. Thanks for your patience.

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Christina Luca
Investigating

Currently, some of our sellers may experience issues with not receiving rates for UPS due to the following error: "The selected shipping service cannot be purchased; please try a different selection from the choices in the eligible shipping services list."

The issue has been reported to our development team, who are currently investigating.

We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution.

Please check below for updates. Thank you for your patience.

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Christina Luca
Began at:

Affected components
  • US
    • Carriers
      • UPS